Problems with Mould, Damp, Leaks, Heating or Repairs?

Understand your rights, track your issue, and get help resolving housing problems.

Step 1 of 5

Tenancy Information

Tell us a little about your housing situation.

Council Housing
Housing Association
Private Rental
Other
Step 2 of 5

Main Issue

Select the option that best matches the issue.

Mould / Damp
Structural Damage
Water, Gas or Electrical Problems
Heating or Hot Water
Other Housing Issue
Step 3 of 5

Describe The Problem

Tell us what is happening, how long it has been happening, and how it affects your home.

Step 4 of 5

Landlord Contact

Have you already reported this issue?

Yes
No
Step 5 of 5

Our Understanding

What Happens Next?

  1. We help organise information relating to your issue.
  2. We help you communicate clearly with your landlord.
  3. We help track responses and important dates.
  4. If the issue remains unresolved, we explain any further options available.